RMAs will be issued for new and unused equipment that is:
RMAs issued for any reason including customer mistakes, cancellations, changes, etc. are subject to a 15% restocking fee for standard product. There will be a 50% restocking/cancellation fee for non-standard products. Unit must be in new, re-salable condition for a refund or credit to be applied. If the item(s) being returned is over 75lbs, the item(s) MUST BE shipped via palletized freight, or ePower will not honor the RMA.
RMA expires in 30 Days! If the item(s) are not returned in the original unmarked packaging within 30 days, your account may be charged.
Customer is responsible for both the outbound and inbound freight charges.
Credit will be issued after equipment has been received and inspected.
RMAs will be issued for any shipping or order entry errors by ePower Corp. Customer will not be responsible for the cost of the inbound freight or outbound freight of similar service level to the original shipment.
ePower Corp must provide authorization of return and RMA number or credit will not be issued.
To request an RMA, please contact our support team:
Tel: (800) 616-2335
Email: sales@ePowernetwork.com
